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Problem solving

Tool Overview

Problem solving is a skill that can be used any time a person is unsure about how to handle a situation.

It is important to PAUSE, STOP, THINK, PLAN.

The steps are designed to help you come up with a plan to achieve your goals. With practice, these steps tend to become more automatic and the process will become easier. In fact, most people have probably used these steps before, but may have been unaware of what they were doing.

When To Use This Tool

When you want to come up with a Plan

How To Use This Tool

  1. Define the problem
    Be as specific as possible. Ask yourself some of the following questions:

    • What is the problem exactly?
    • Do I recognise that a problem actually exists?
    • Do I see the issue as a problem?
    • Is it my problem or someone else’s problem?
    • Do I need to act immediately on the problem, or can it wait?
    • When does it usually happen?
    • Who is involved?
    • What time and day will it happen?
    • What has usually happened?
    • What are my usual thoughts and feelings in this situation?
    • Is it within my control to do something about it?
  2. List all the things you could do
    Brainstorm! Be as creative as possible. Write down every possible strategy. Don’t throw out any ideas yet. Don’t worry about whether it will work at this stage - just let yourself think of every possible option. Some important considerations for this step are to:

    • Come up with as many solutions to the problem as you can.
    • Talk about solutions with friends, family and in a SMART group.
    • Think outside the box!
    • Keep an open mind and don’t be negative (e.g. ‘That won’t work’).
  3. Sift through your ideas

    • Which ideas are plausible and achievable?
    • Circle the ideas that are likely to work.
  4. Develop a strategy

    • Write down a plan for 7 days - be specific and SMART!

Example Scenarios

Now you’ve come up with some ideas, ask yourself the following questions:

  • Am I working on a solution?
  • Is my plan working?
  • Am I getting the outcome that I wanted
  • How do I know if my plan has worked?
  • Do I need to work on another solution?
PDF 06/05/2024

Problem Solving Case Study Group Tool Worksheet