Training Cancellation Policy
SMART Recovery Training Cancellation Policy
1. Purpose
To ensure the highest quality of instruction, SMART Recovery Australia (SRAU) maintains optimal participant numbers for all courses. This policy details the terms for bookings, cancellation notice periods, and applicable fees to provide transparency for all trainees.
We understand that unforeseen circumstances may prevent your attendance. In such events, please contact us at smartrecovery@srau.org.au as soon as possible. We are committed to working with you to find a fair solution, in accordance with your rights under the Australian Consumer Law (ACL).
2. Private Training
Private Training courses held online or in-house at an organisation’s premises will be invoiced prior to the course being held, and payment must be made 14 days prior to the date of the training.
Cancellations made at least 14 days prior to the course date are eligible for a full refund, less any non-recoverable travel or administrative costs already incurred by SRAU. Cancellations with less than 14 days' notice generally do not qualify for a refund; however, SRAU will review these on a case-by-case basis considering any exceptional circumstances or ACL requirements.
In the event of a course requiring rescheduling by SRAU, an alternative rescheduled date will be arranged at a mutually acceptable date, or a refund issued.
3. Publicly Advertised Training Courses
For public advertised training, held online or at premises set by SRAU, 100% payment is required at least 7 days prior to the course date.
A full refund will be provided for cancellations received at least 7 days before the course date. For cancellations made within 7 days of the training, refunds will be provided in accordance with your statutory rights under the ACL consumer guarantees. Outside of these statutory rights, refunds or credits may be provided at SRAU's reasonable discretion based on the individual circumstances.
In the event of a training requiring cancellation by SRAU, an alternative rescheduled date will be arranged at a mutually acceptable date, or a refund issued.
If you are unable to attend the training on the allocated date due to illness or any other unforeseen reason, SRAU may offer you an Online Self-paced training place as an alternative accommodation. This option is provided without prejudice to any rights you may have to a refund under the ACL.
4. Online Live Training
For all online live training courses, including 4 Point, Yarn SMART, Inside Out, Family & Friends and Youth) 100% payment is required to gain access to the theory modules component of the course.
If a session is cancelled by either the trainee or SRAU, we will provide an alternative rescheduled date. Refunds will be issued if a mutually acceptable date cannot be found or where required by consumer law.
If you are unable to attend the training on the allocated date due to illness or any other unforeseen reason, you will be allocated an Online Self-paced training place.
5. LearnSMART Online Self-paced Training (and Post-Module Practice Session) cancellation
For the self-paced LearnSMART course, full payment is required before access is given to our bespoke training platform.
At the completion of the online component, trainees book in for the 2 hour Live/Zoom session. Once booked in, if the participant or SMART Recovery cancels their training spot or doesn’t attend their allocated time, they will be required to book in again at their earliest convenience. Please note that trainees do not receive their SMART Facilitator certificate and are not able to run a SMART meeting until Phase 2 (the 2-hour live component) is completed.
6. Online Professional Development Course cancellation
Subject to consumer guarantees under the ACL, refunds are generally not available once payment is processed and access to digital professional development modules has been granted.
If a registrant has paid and received access but has not yet commenced the course, SRAU may permit a transfer of registration to another individual upon written request.
If participants complete the self-paced course and wish to continue with training and complete the practical component, then an arrangement for additional payment will be needed to do so.
Tool Overview
The ABC Model is a good way of understanding how we can help change our feelings and behaviour by challenging our thinking.
When to Use This Tool
The ABC Model is a good way of understanding how we can help change our feelings and behaviour by challenging our thinking. It helps us uncover beliefs that are not helping us /contributing to the behaviour we are trying to change.
This exercise may be done in the group setting but can also be very useful for participants to look at between meetings.
How To Use This Tool
When working with urges: To analyze a lapse/relapse or to develop coping statements for an anticipated lapse/relapse.
In the event of a lapse, the question to ask is not “What made me do that”, but rather, “How did I talk myself into it?” It is not the urge (A) that causes the lapse (C). It is our beliefs (B); our irrational self-talk.With emotional upset:
The ABC Model can also be used to work with emotional upset or frustrations that may occur at any point in the recovery journey. The ABCs allow us to discover our unhelpful beliefs which contribute to emotional upsets. Disputing helps us eliminate our irrational thinking so we can both feel better and do better. In SMART Recovery we teach that we feel the way we think; it’s not unpleasant events that disturb us, it’s the way we think of them. By changing our thinking, we change how we feel.Identifying and Disputing Unhelpful Thinking.
Disputing is a process of challenging the way we think about situations. It’s about trying to look at thoughts more accurately. Disputing unhelpful thinking can help us make more informed decisions about thoughts instead of just acting on them. Balanced thinking leads to effective new beliefs.
