Training Cancellation Policy
1. Policy Purpose
In order to run high quality training it is important that we maintain optimal numbers in our training courses. This helps ensure a great training experience for all Trainees. This Policy outlines the terms and conditions of booked SMART Training and Cancellation notice periods and fees.
We understand that circumstances happen that may affect your ability to be able to attend a training you have booked in for. In these exceptional circumstances please contact us (smartrecovery@srau.org.au) and we will try to accommodate you as best we can.
2. In-House Training cancellation
Private Training courses held in-house at an organisation’s premises will be invoiced prior to the course being held and payment must be made prior to the date of the training.
If the client cancels the course at least 14 days before the course date, SMART Recovery may give a full refund, but this refund will be reduced by any expenses incurred by SMART Recovery Australia for things like flights and accommodation that have already been paid for. If the client doesn't give at least 14 days' notice, there will be no refund.
In the event of a course requiring rescheduling by SMART Recovery Australia an alternative rescheduled date will be arranged at a mutually acceptable date.
3. Publicly Advertised Training Course Cancellations
For public advertised training, held at premises set by SMART AU, 100% payment is required at least 7 days prior to the course date.
In the event of cancellation by the attendee, a full refund will be given, provided we receive notification of cancellation at least 14 days prior to the course date. Cancellations received less than 14 days before the training may not be entitled to a refund and it is at SRAU discretion.
In the event of a training requiring cancellation by SMART AU, the cost of the course will be refunded in full, or an alternative date suitable to the attendee will be rescheduled.
If you are unable to attend the training on the allocated date due to illness or any other unforeseen reason, you will be allocated a Standard Online Training space.
Online Premium Live Training
For the Online Premium Live training course, 100% payment is required to gain access to the theory modules component of the course.
In the event of cancellation of the 2 day practical component of the training by the trainee, or SMART Recovery an alternatively rescheduled date will be provided.
If you are unable to attend the training on the allocated date due to illness or any other unforeseen reason, you will be allocated a Standard Online Training space.
4. Online Demand Training (and Post-Module Practice Session) cancellation
For the Online Demand course, full payment is required before access is given to our bespoke training platform. At the completion of the online component, trainees book in for the 2 hour Live/Zoom session. Once booked in, if the participant or SMART Recovery cancels their trainingspot or doesn’t attend their allocated time, they will be required to book in again at their earliest convenience. Please note that trainees do not receive their SMART Facilitator certificate and arenot able to run a SMART meeting until Phase 2 (the 2-hour live component) is completed.
5. Online Professional Development Course cancellation
No refund will be given once payment has been made and access to the online professional development modules has been provided.
If registrants have paid and have been provided access but have not started the course, SRAU will consider a switch of registrants but this is subject to SRAU discretion.
If participants complete the 4 module course and wish to continue with training and complete thepractical component, then an arrangement for additional payment will be needed to do so.
Tool Overview
The ABC Model is a good way of understanding how we can help change our feelings and behaviour by challenging our thinking.
When to Use This Tool
The ABC Model is a good way of understanding how we can help change our feelings and behaviour by challenging our thinking. It helps us uncover beliefs that are not helping us /contributing to the behaviour we are trying to change.
This exercise may be done in the group setting but can also be very useful for participants to look at between meetings.
How To Use This Tool
When working with urges: To analyze a lapse/relapse or to develop coping statements for an anticipated lapse/relapse.
In the event of a lapse, the question to ask is not “What made me do that”, but rather, “How did I talk myself into it?” It is not the urge (A) that causes the lapse (C). It is our beliefs (B); our irrational self-talk.With emotional upset:
The ABC Model can also be used to work with emotional upset or frustrations that may occur at any point in the recovery journey. The ABCs allow us to discover our unhelpful beliefs which contribute to emotional upsets. Disputing helps us eliminate our irrational thinking so we can both feel better and do better. In SMART Recovery we teach that we feel the way we think; it’s not unpleasant events that disturb us, it’s the way we think of them. By changing our thinking, we change how we feel.Identifying and Disputing Unhelpful Thinking.
Disputing is a process of challenging the way we think about situations. It’s about trying to look at thoughts more accurately. Disputing unhelpful thinking can help us make more informed decisions about thoughts instead of just acting on them. Balanced thinking leads to effective new beliefs.
