I’m having trouble with the Moodle / E-learning platform — how can I fix it?

Hi

Thanks for reaching out and sorry to hear you're having trouble with the Moodle training platform. Please try the following steps:

1. Use Google Chrome as your browser.

2. Enable pop-ups in Chrome by following these steps:

   - Click the three-dot menu in the top-right corner of your browser

   - Go to Settings > Privacy and Security > Site Settings > Pop-Ups and Redirects

   - Allow pop-ups

   - Refresh the Moodle page and try launching the training again

3. Complete all required activities, including videos, quizzes, and interactive content. Make sure to watch videos to the end, and interact with all clickable elements.
   If there is a box with a solid border, click it to tick it once you believe the activity is complete.

4. Only one module can be open at a time. If another module is already open (even minimised), close it before launching a new one.

5. If you’re stuck on a page, check whether there’s a video that hasn’t been fully watched or interactive elements not yet completed (e.g., clickable characters that need to be selected — a green tick will appear once done).

6. If the next module won’t unlock, check the previous one is fully complete. Look for “Progress 1/1” in the bottom-right corner of the module window.

If you’re still having issues, feel free to reply to this email or call us on (02) 9373 5100 for support.

Warm regards,
SMART Recovery Australia