First, speak with the facilitator if you can
Most issues can be resolved directly and quickly in the group. If you feel comfortable, have a brief chat with the facilitator before or after the meeting and let them know what happened. Facilitators welcome constructive feedback and want meetings to be safe, respectful and helpful for everyone.
Use the Feedback option on the meeting page
Every meeting listed on our website includes a built-in feedback option that sends your comments directly to the SMART team.
Steps:
- Go to the meeting’s page on the SMART Recovery Australia website.
- Locate the Feedback button (usually at the top of the page) and click on it.
What to include in your feedback:
- The date and time you attended the meeting.
- A clear description of what happened and who was involved, if relevant.
- Any steps you have already taken (for example, if you spoke with the facilitator).
Contact us
If you prefer, you can reach us directly.
Email: smartrecovery@srau.org.au
Phone: +61 2 9373 5100
General contact form: via the contact form on our website
Tip: If your feedback relates to a specific meeting, please include as many details as possible — such as the meeting link, meeting number, date and time, or the facilitator’s name — so we can locate it quickly.
We take all feedback seriously
SMART Recovery Australia is committed to safe, inclusive and respectful meetings. We review every report, follow up where appropriate, and use feedback to improve our programs and support facilitators. Where needed, we may contact you for more information so we can address your concern thoroughly.